How to Listen to a Parent Who Is Really ANGRY

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How you respond to an upset parent can make or break the relationship you have with the family.

Have you ever had a parent in your ministry get mad…I mean really mad?  Most of us have.  Sometimes it’s unjustified and unfortunately sometimes it’s for a good reason.

How you respond to an upset parent can make or break the relationship you have with the family.  Here’s some practical steps from Harvard Business Reviewabout being a good listener when someone is in “spew” mode. 

Ask them what they are most frustrated about.  Then let them vent their feelings.  As they vent, listen for words that have a lot of emotion attached to them.  Words like “never” or “didn’t” or “screwed up.”  Listen for words they say with high inflection.

Ask them to explain more about what they mean by the word(s) that had a lot of emotion attached to them.  This will help them release their anger even more.

Then ask them what they are most angry about.  This continues to let them release their angry emotions.  During this time, you may feel your own emotions amping up, put don’t give in to the urge to jump into a debate.  Listen without interrupting.  Let them have their say and get everything off their chest. 

Next, ask them what they are really worried about.  After they have shared, ask them again to tell you more about their worry. This will allow you to get to the core of their emotional wound.

Finally, say, “Now I know why you are so frustrated, angry, and worried.  Since we can’t turn time back, let’s put our heads together and come up with a solution.”

Just remember, when a parent gets upset, what you tell them is less important than what you enable them to tell you.  After they share their frustrations, angers, and worries, then you are ready to move into a healthy conversation and resolution.  

Dale Hudson Dale Hudson has served in children and family ministry for over 24 years. He is the Director of Children’s Ministries at Christ Fellowship Church in Palm Beach, Florida. He was recently named one of the Top 20 Influencers in Children’s Ministry. He is the co-author of four ministry books, including Turbocharged: 100 Simple Secrets to Successful Children’s Ministry.

More from Dale Hudson or visit Dale at http://www.relevantchildrensministry.com

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