2. Poor Guest Services.
My first week attending a church that I had recently gone on staff at, we showed up trying to discover where to take my children for the children’s ministry (are you sensing a theme here?).
A children’s staff member shouted and pointed from down the hallway. There was no one to help us get where we needed to go, including that staff member who kept walking the other direction after they had yelled at us.
The ironic thing is they had a great children’s ministry.
Developing a culture of guest services in your church begins with developing a culture of guest services among your staff.
